Account Protection Tips

Learn how to keep your CryptoCloud account secure.

To further secure your account and avoid third party access, we recommend following a few simple steps.

First, keep in mind that CryptoCloud staff will never ask for your password, two-factor authentication codes, or any other login credentials (other than e-mail). If anyone claiming to be affiliated with CryptoCloud support asks for such information, please contact our support immediately. We will also never ask you to install remote login software or remote support on your devices.

Below are some tips to increase the security of your account and money.

1. Use a complex and unique password. Preferably, the password should not be used elsewhere or shared with other people. It is also advisable to change your password periodically (about every 3 months) and use a completely new password each time.

2. Use password managers. Managing credentials is much easier when using a secure, encrypted password vault such as 1Password or LastPass.

3. Use 2FA (two-factor authentication), one of the most effective ways to protect your account. Read about how to do this in the section.

4. Use a reliable antivirus. Security software protects your devices from encryption malware, ransomware, and other types of Internet threats.

If you have any questions or need help, you can contact our support via chat on the website and in your personal account, as well as reach us on Telegram. Support contacts are listed on our website.