2FA

Learn how to enable two-factor authentication in CryptoCloud.

Two-factor authentication (2FA) is an additional layer of security that protects your account from unauthorized access. In addition to entering your password, 2FA requires you to prove your identity with a unique code that is generated on your mobile device. This greatly reduces the likelihood of unauthorized access to your account, even if the password has been stolen.

Enabling 2FA

To enable two-factor authentication, go to the «Settings» section in your personal account, then to the «Security» section. Then enter the password from your account and click on the «Enable two-factor authentication» button.

A window with the manual two-factor authentication setup code will open. Store it in a secure place. It may be required if you lose your device or when transferring the authenticator app.

Next, go to the Google Authenticator mobile app. Tap on the «+» on the right corner of your mobile screen and select the option to scan the QR code. Scan the QR code.

A 6-digit code that refreshes continuously will appear in the authenticator app. Enter the displayed 6 digits to confirm successful setup.

Two-factor authentication has been successfully connected. You will be required to enter a six-digit code that is generated in the Google Authenticator app to log into your account.

If you use any other application for two-factor authentication, an error may occur when you enter the code. To solve the problem, enable time synchronization with Google. This feature is usually available in the settings of 2FA applications.

I cannot access my device with two-factor authentication

If you have two-factor authentication connected to your account and you can't log in, contact our technical support. We will try to solve your problem.

If you have any questions or need help, you can contact our support via chat on the website and in your personal account, as well as reach us on Telegram. Support contacts are listed on our website.