Partial Payment
Instructions on how to work with partially paid invoices in CryptoCloud.
Last updated
Instructions on how to work with partially paid invoices in CryptoCloud.
Last updated
Partial payment usually occurs when the buyer did not take into account the wallet, exchange or the blockchain network fee when sending the payment. To change the payment status to «Paid», the client needs to make an additional payment. The minimum amount to be paid will be automatically calculated by the system and indicated on the invoice.
The customer must make an additional payment, taking into account network and wallet/exchange fees. In case the client's wallet or exchange has a minimum limit for sending, and the additional payment amount is below the limit, the client can send a larger amount. The invoice will still be confirmed.
A merchant can manually confirm a partially paid invoice from a customer. To do this, follow these steps:
Go to the «Payments» section of your personal account.
In the table of all invoices, use the search or filter option to find the specific invoice you want to confirm, which has been partially paid.
Open an invoice by clicking on it and press the confirm button.
By confirming the partial payment, you acknowledge that you have received the specified amount. Once confirmed, the status of the invoice will be changed to «Paid». This process allows you the flexibility to manage situations where a customer has failed to pay in full.
In the project settings, you can set the allowable deviation of the received amount (in percent or dollars) at which the invoice will be confirmed automatically.
Example: with a setting of $1, a created invoice for $10 will be successfully paid even if the sent amount is $9.5.
If you have any questions or need help, you can contact our support via chat on the website and in your personal account, as well as reach us on Telegram. Support contacts are listed on our website.
