# Did Not Get Product / Service ### The invoice has been confirmed, but I have not received the product. If you see that the invoice status on the payment page has changed to “Successfully paid,” you can direct all questions related to product delivery and use, as well as service provision, to the seller using the contact details provided on their website. Our technical support deals with payment-related issues and will not be able to answer questions about paid goods and services. Please contact the merchant directly for the necessary information. {% hint style="info" %} If you have any questions or need help, you can contact our support via chat on the website and in your personal account, as well as reach us on Telegram. Support contacts are listed [on our website](https://cryptocloud.plus/en/support). {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.cryptocloud.plus/en/end-users/issues/no-product.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.