# Overpayment If the client has overpaid the invoice in one transaction, the amount of the overpayment is automatically credited to your balance. In this case, no additional actions are required from you - the funds are immediately credited to the account. However, if you have any questions or need to clarify the details of the overpayment, you can contact our technical support. To do this, please prepare the following information: * INV number. It can be found on the invoice and in the payment letter on the e-mail. * txID of the transaction. It is displayed in the wallet or on the exchange from which the transfer was made. {% hint style="info" %} If you have any questions or need help, you can contact our support via chat on the website and in your personal account, as well as reach us on Telegram. Support contacts are listed [on our website](https://cryptocloud.plus/en/support). {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.cryptocloud.plus/en/payments/overpayment.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.