# Unconfirmed Payment

### I have sent the correct amount, but the invoice is not confirmed.

Invoices are confirmed immediately after receiving 1-3 confirmations from the blockchain network.

The final confirmation time depends on the load on the blockchain network.

Average transaction processing time by network:

ERC20 / TRC20 / BSC / TON / SOL / BASE / ARB / OP — from 30 seconds to 5 minutes;\
BTC — from 10 minutes to several hours;\
LTC — from 2 to 10 minutes.

{% hint style="info" %}
If you have any questions or need help, you can contact our support via chat on the website and in your personal account, as well as reach us on Telegram. Support contacts are listed [on our website](https://cryptocloud.plus/en/support).
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.cryptocloud.plus/en/end-users/issues/unconfirmed-payment.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.